Privacy Policy

MudMixer collects three main categories of personal information:

Device Data

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. We collect this information to optimize our site and deliver a better user experience.

Order Information

When you make or attempt a purchase, we collect your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number. This data is used to process your transactions, provide invoices and/or order confirmations, arrange shipping, and communicate with you about your order.

Customer Support Data

When you contact us for support, we may collect additional information you choose to provide, such as the details of your issue and any communications you have with our support team.

We may share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

With your permission, we may send you text messages about our store, new products, and other updates. We use cart abandonment tracking via cookies to help determine when to send SMS reminders about items you left in your cart.

You can opt out of receiving text messages from us at any time by replying STOP to any text message we send you. After opting out, you will not receive further text messages from us.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the Site. We also share information with advertising partners on platforms including:

• Facebook / Meta
• Google Ads
• Bing / Microsoft Advertising

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at networkadvertising.org.

Our site uses cookies — small data files placed on your device. The site uses approximately 30+ cookies for the following purposes:

• Functionality: To remember your preferences and settings
• Analytics: To understand how visitors interact with the site
• Checkout: To maintain session state during the purchase process

Cookie durations range from 1 minute to 20 years. You can control cookies through your browser settings, although disabling cookies may limit functionality on the site.

GDPR — EEA Residents

If you are a resident of the European Economic Area (EEA), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request portability of your personal data

CCPA — California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — what personal information we collect, use, disclose, and sell
• Right to Correction — request correction of inaccurate personal information
• Right to Deletion — request deletion of personal information we have collected

To exercise any of these rights, please contact us at orders@mudmixer.com.

Shopify uses limited automated decision-making systems to help prevent fraud on our store. This includes temporary blacklisting of IP addresses and credit card numbers associated with fraudulent activity. These automated decisions do not have a significant legal effect on you.

For more information about our privacy practices, or if you have questions or complaints, please contact our Privacy Officer by email at orders@mudmixer.com or by mail at: